CRM

Business and technological build of a solid customer engagement establishment
for the organization.

CRM and customer engagement

Based on vast experience of Nogamy’s management team you will be able to receive top-notch consulting and management services for your Customer engagement initiatives.

Whether you are at the early stages of wondering what is your customer approach strategy, looking to define correctly the processes around customer engagement or you are looking into upgrading/replacing your IT technologies around this domain – Nogamy is the right choice for you!

We are in an era where new buzz words around the CRM domain appear almost daily – Digital transformation, Customer journey, Customer Effort Index, Multi-channel, Omni channel and much more!

You need someone that is knowledgable in all of these on the one hand and can keep your business and architecture simple on the other hand. For this – Nogamy is the right partner!

An example of the services that can be provided by Nogamy

Design of an IT architecture for the CRM and customer channels solution.

Leading RFP process for CRM and/or Service Center systems.

Management and professional services for CRM and Service Center projects.

Analysis of customer journey. Including a plan for correcting the issues found during this analysis.

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